Tak jsem jel Chat, anglicky neumim skoro nic, ale jel jsem pres google, tak se mi nesmejte

No proste si asi zaskocim do ceskeho microsoftu. Tady mate ten chat.
You are now chatting with 'Zero B.'.
Zero B.: Hello , my name is Zero B. with Microsoft Support. Please give me a few moments as I review the information you've submitted.
Zero B.: No info appears to have made it through.
Zero B.: How may I help?
You: moment please
Zero B.: Understod.
Zero B.: Understood*
You: I have a problem with your purchase history in the marketplace
Zero B.: Alright, how may I help with the purchase history? What's going on with it?
You: I miss the 19 applications that I have installed on the phone
You: but not in purchase history
Zero B.: Were they free applications?
Zero B.: Free applications are able to be re-downloaded as they're free and have no paper trail on them. Paid applications will appear on your Purchase History as long as the content is available on the Marketplace.
You: some aplikation
You: some were previously free, but now it is paying
Zero B.: I can check some sources, but if they were free before and are being charged for now, the content is only available to be purchased since the content was originally offered free and is now being charged if you re-download it. One moment.
You: if I downloaded an application that was previously free, I actually bought it and I will not pay for it then, if necessary do I do a hard reset
Zero B.: Unfortunately, there's no way around it then at this point. The developer of the application said that they want any future downloads for a once free application to be paid for and you have the option to not use the application if you feel you shouldn't have to pay for it.
Zero B.: You purchased it before on that date and it will still work on said device if it is installed. To use it on the account now and to re-download it, the purchase is required sadly as enforced by the developer.
Zero B.: We have no control over that sadly.
Zero B.: To reset your phone, you can go into Settings > About > Reset your Phone if you wish to do so.
Zero B.: Is there anything else I can help with today?
You: Thank you, it´s all
Zero B.: Have a wonderful holiday. Case ID 1192085539.
Zero B.: To end your chat session please click the above the chat window. If you have any additional questions after you disconnect, feel free to contact us again. Thank you for contacting Microsoft Customer Support.
Jako jde mi asi o 3 placeny aplikace, ktery stojej dohromady 100 kc, ale jde o princip. Proste me i stve, ze nemam co jsem naistaloval v historii nakupu, ikdyz jsou to treba free aplikace.